Frequently asked
Answers for practice leaders
Straight answers on setup, software, ad account ownership, timelines, and how DentalOS works alongside your front desk.
Setup and ownership
Getting started with DentalOS
Common questions about GoHighLevel, your ad accounts, and what the first weeks look like.
Does DentalOS work with our current practice management software?
Yes. DentalOS is designed to sit alongside your existing practice management system, so your team keeps the scheduling and charting tools they already use.
Who owns the ad accounts and CRM data?
Your practice owns its Google and Meta ad accounts, its GoHighLevel workspace, and the patient communication assets created for it. You keep direct access to analytics and reporting.
How long does setup take?
Timelines depend on how many systems are connected and how quickly your team can review the setup. We walk you through each phase before anything goes live.
Calls, reminders, and compliance
How automation fits your front desk
Practical answers on AI voice agents, missed calls, and the privacy and terms that govern your data.
How do AI voice agents handle calls?
Voice agents answer common questions, triage new patient requests, and offer rescheduling within the business hours and guardrails your practice sets. Anything outside those limits is routed to your team.
What happens to a missed call?
When a call goes unanswered, an automated follow-up begins by text or email so the inquiry is not lost. Your staff can review every conversation in the CRM.
How are privacy and terms handled?
Our Privacy Policy explains what information we collect and how we use it. Our Terms of Service set out the conditions for using DentalOS services. Review both before you book.
Have a question about your practice?
Book a free consultation and we will walk through your specific setup, timeline, and questions.